At KiddieShield, we are committed to providing you with high-quality infant and child safety products along with excellent customer service. We understand that there may be occasions when you need to return or exchange an item, and thus, we have established the following return policy to ensure your satisfaction and convenience.
-
Return Eligibility
- To qualify for a return, you must submit a return request within 30 days of purchase.
- The returned item must be in its original condition, unused, clean, undamaged, and must include all accessories, tags, and original packaging.
-
Return Process
- Please contact us through our customer service channel before returning any items, providing your order information and the reason for the return.
- Our customer service team will guide you through the return process and provide you with a return authorization number (RA#) if applicable.
-
Return Shipping
- You are responsible for the shipping costs associated with returning the item unless the return is due to a defective or incorrect product received.
- We recommend using a trackable shipping method to ensure the safe return of the item.
-
Refunds and Exchanges
- Upon receiving the returned item and verifying its eligibility, we will process your refund within [X] business days. The refund will be issued using the original payment method.
- If you prefer an exchange, we will assist you in finding a suitable replacement product and arrange for its shipment.
-
Non-Returnable Items
- For hygiene and safety reasons, certain items, such as opened or used products, are non-returnable unless they are defective or damaged upon arrival.
Please note that our return policy is designed to ensure a fair and smooth return process. We reserve the right to refuse returns that do not meet the specified criteria.
We strive to provide you with the best shopping experience and are here to assist you throughout the return process. If you have any further questions or concerns, please do not hesitate to contact our customer service team.
